At 123vip, your personal data is handled responsibly, transparently, and in full compliance with Brazil's General Data Protection Law (LGPD). Here you'll find a clear breakdown of what we collect, how we use it, and how we protect every piece of information you share with us.
Six concrete commitments 123vip makes to every Brazilian player registered on the platform
All communication between your phone or computer and 123vip's servers is protected by 256-bit SSL encryption — the same standard used by banks such as Nubank, Itaú, and Bradesco. Your registration details, Pix transactions, and betting history are never transmitted as plain text.
123vip operates in full compliance with the General Data Protection Law (Law No. 13.709/2018). We have a designated Data Protection Officer (DPO), conduct periodic impact assessments, and document all legal bases used for processing each category of personal data.
123vip does not sell, rent, or transfer players' personal data to third parties for commercial purposes. Data is shared only with direct operational partners — payment processors such as Pix and PicPay, and game providers — and only to the extent necessary to deliver the contracted services.
You have the right to access all data 123vip holds about you, correct inaccurate information, request the deletion of your account and data, withdraw previously granted consents, and request the portability of your information — all through the support channel or your account panel.
We use fraud detection technology and behavioral monitoring to protect your account against unauthorized access. If suspicious activity is detected, your account is preventively blocked and you are notified immediately via your registered email and phone number.
123vip sends marketing communications by email, SMS, or WhatsApp only with the user's express consent. You can opt out at any time through your account dashboard or by replying "STOP" to any message. Transactional communications — withdrawal confirmations, security alerts — will continue to be sent regardless of your marketing preferences.
The LGPD grants you concrete rights over your personal data — 123vip makes it easy to exercise every one of them
Request a complete copy of the personal data 123vip holds about you at any time — including transaction history, registration details, and communication records.
If any of your information is incorrect or out of date, you have the right to request a correction. Contact support with the accurate information and supporting documentation — updates are completed within 5 business days.
You may request deletion of your personal data after your account is closed. Some data is retained for the legally required period (e.g., financial records for 5 years), but the remainder is permanently deleted.
Request your data in a structured, machine-readable format for migration to another platform. 123vip delivers the file within 15 calendar days of the verified request.
You may withdraw consent for non-mandatory processing activities — such as receiving marketing communications — at any time, without providing a reason, through your account dashboard or by contacting support.
You have the right to know which entities 123vip has shared your data with, the legal bases used for each type of processing, and how long data is retained in each category.
You may object to processing based on legitimate interest when you believe your rights and freedoms take precedence. 123vip evaluates each request individually within 15 calendar days.
If you believe your rights have not been upheld by 123vip, you may file a complaint with the Autoridade Nacional de Proteção de Dados (ANPD), the regulatory body responsible for enforcing the LGPD in Brazil.
To exercise any of your rights, contact us at contato@123vip.cash with the subject line "LGPD — Data Subject Request" or use the live chat available 24 hours a day.
Please read carefully: This Privacy Policy applies to all services of the 123vip, including the website, mobile apps, and any other support channels. By creating an account or using the platform, you confirm that you have read and understood this Policy. If you have any questions, please contact our support team before proceeding. Also read the Terms and Conditions.
This Privacy Policy describes the personal data processing practices adopted by the 123vip, operator of the online entertainment platform accessible at 123vip.cash ("Platform").
For the purposes of the General Data Protection Law (LGPD — Law No. 13.709/2018), the 123vip acts as controller of personal data collected from users registered on the Platform — meaning it determines the purposes and means of processing.
In certain situations, particularly regarding payment processing via Pix, boleto bancário, credit card, PicPay, Mercado Pago, and TED through partner banks (Nubank, Itaú, Bradesco, Banco do Brasil), these financial partners act as operators or co-controllers independent, for the data they process on their own platforms.
The Data Protection Officer (DPO) of 123vip can be reached by email at contato@123vip.cash with the subject line "LGPD — DPO".
The 123vip collects different categories of personal data depending on the stage and purpose of the interaction:
The 123vip processes personal data exclusively on the legal bases set out in Art. 7 of the LGPD. The table below summarizes the bases applied to each processing category:
The personal data collected by the 123vip are used exclusively for the following purposes:
The 123vip does not sell personal data. Sharing only occurs in the situations below, always with appropriate safeguards in place:
The 123vip may share data with government, regulatory, or judicial authorities when required by law, court order, or determination by the Financial Activities Control Council (COAF) or another competent Brazilian authority.
In the event of judicial or arbitration proceedings involving the user, the data necessary to defend the rights of the 123vip or by the user themselves may be used in legal proceedings.
The 123vip uses cookies and similar technologies to ensure the platform functions properly and to improve the user experience. The types of cookies used are:
Essential for the platform's basic operation — such as keeping your session active while you browse, processing bets, and managing the deposit cart. These cannot be disabled without affecting how the platform functions.
They remember your preferences — such as language, preferred payment method, and display settings — so you don't have to reconfigure them on every visit. They can be disabled, but doing so may reduce your convenience.
They collect aggregated and anonymized information about how users interact with the platform — most visited pages, drop-off points, average session duration. We use this data to identify improvements. Enabling these cookies requires consent.
Used to display relevant ads from 123vip on third-party platforms for users who have visited our site. These require explicit consent and can be disabled in the platform's privacy settings.
You can manage your cookie preferences via the banner displayed on your first visit or by accessing the privacy settings in your account dashboard. For browser cookies, Chrome, Firefox, Safari, and other browser settings also give you full control.
The 123vip retains personal data only for as long as necessary for the purposes that justified its collection, or for the period required by Brazilian law. The table below outlines the retention periods by category:
After the applicable retention period expires, data is securely deleted or anonymized so that it no longer allows identification of the data subject, in accordance with Art. 16 of the LGPD.
The 123vip implements appropriate technical and organizational measures to protect users' personal data against unauthorized access, destruction, loss, alteration, or improper disclosure. Key measures include:
Some of the service providers used by the 123vip — such as game providers (Pragmatic Play, Evolution Gaming, PG Soft) and cloud infrastructure services — may process data on servers located outside Brazil.
In all cases of international transfer of personal data, the 123vip ensures that:
Sensitive financial data (CPF, full banking details, KYC documents) is preferably processed on servers located in Brazil or in countries with equivalent data protection regulations.
The services of the 123vip are intended exclusively for individuals aged 18 (eighteen) years or older. The platform does not knowingly collect personal data from anyone under 18.
If the 123vip identifies that data belonging to a minor under 18 has been collected, the following actions will be taken immediately:
If you are the legal guardian of a minor who may have created an account on the 123vip, please contact support immediately at contato@123vip.cash so we can resolve the situation with priority and confidentiality.
The 123vip makes it easy to exercise all rights guaranteed under the LGPD. Here is how to submit each request:
Send an email to contato@123vip.cash with:
If you believe your request was not handled appropriately by the 123vip, you have the right to file a complaint with the National Data Protection Authority (ANPD), the federal body responsible for enforcing the LGPD in Brazil.
The 123vip may send communications about bonuses, promotions, new games, and special events via email, SMS, and WhatsApp. These communications are sent based on your express consent, which can be given at registration or at any time through your account settings.
You may opt out of marketing communications at any time, without providing a reason, through:
Regardless of your marketing preferences, the 123vip will continue to send mandatory transactional communications that are essential to the security and operation of your account:
In the event of a security incident that may cause significant risk or harm to data subjects — such as unauthorized access, data leakage, or data destruction — the 123vip will follow these procedures:
Account holders will be notified via the email address registered on their account. For this reason, it is important to keep your email address up to date in the account dashboard.
The 123vip may update this Privacy Policy periodically to reflect changes in our data processing practices, arising from new legal or regulatory requirements, or improvements to our services.
When we make significant changes, you will be notified via:
The minimum notice period for communicating material changes is 15 (fifteen) calendar days. For minor changes or those required by law, communication may be immediate.
Continued use of the Platform after the effective date of the updated terms constitutes acceptance of the revised Policy. If you do not agree with the changes, you may request account closure before the effective date, as described in section 11.
This Privacy Policy is governed by the laws of the Federative Republic of Brazil, in particular the General Data Protection Law (LGPD — Law No. 13.709/2018) and the Consumer Protection Code (Law No. 8.078/1990).
For inquiries, data subject rights requests, or any questions related to the processing of your personal data by the 123vip, please get in touch:
In the event of a dispute that cannot be resolved amicably, the Courts of the District of São Paulo, state of São Paulo, are hereby designated as the competent jurisdiction for any disputes arising from this Policy.
The 123vip uses behavioral data ethically to identify problematic gaming patterns and offer proactive support. This is part of our commitment to player well-being.
Responsible monitoring: We analyze behavioral patterns to identify players who may be in a vulnerable situation. When we spot warning signs, our responsible gaming team reaches out proactively and confidentially.
Configurable limits: Set deposit, bet, and loss limits in your account dashboard. Limits take effect immediately. These settings are treated as sensitive personal data — accessible only by you and the responsible gambling team.
Need help? Our team of Responsible Gambling is available 24 hours. CVV: 188 (free, every day).
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The most common questions about how 123vip handles Brazilian players' data